Everyone claims they care about their customers. To many companies this phrase means just smile and be friendly to everyone. To many of the big homebuilding companies, the satisfaction of any one customer is too often lost in the mass production process.

To Artisan Communities, Customer Satisfaction means hard work and lots of it. To our team it is part of our commitment to quality…the quality of both our home product and our homebuying process.

Having a satisfied customer requires that we understand your individual family’s needs to have enough room, to help you with your loan, to give you choices in upgrades and options to select. The house you buy will become home for you and your family, a place that will reflect your own style and personality, not just a standard house for anyone.

This commitment requires attention to detail…from carefully setting expectations in the sales office, to delivering a completed home on time, to being there when a customer calls for help.

And while you can expect us to be good business people intent on making prudent business decisions, you should also expect us to be good people intent on doing the right thing.

Our promise to you is to deliver your home complete and ready for move in. This means all the pickup items from your walk through are finished, the appliances work, the air turns on, all the parts and pieces are in their place. The only reason we will deliver your home with any open items is if you request us to waive our zero item policy to meet your special move in requirements.

So when you hear those horror stories about families having to move into their new home without toilets, without power, missing counter tops and even worse, think about which homebuilder is only paying lip service to Customer Satisfaction and which homebuilder is committed to it as a principle of their business culture.

Conceived by the mind, seen with the eye, judged by the heart, built by hand.